This translation is provided for information only; the official version is in English.

Refund Policy

Last updated: June 2026

Locavise (locavise.co) provides digital, AI-powered services that are delivered instantly online. This Refund Policy explains how refunds work. Your mandatory statutory consumer rights are not affected by this policy.

1. Merchant of Record

Payments for Locavise are processed by our Merchant of Record, Paddle.com Market Ltd, which acts as the reseller of our digital products. Billing, invoices and refunds are handled through Paddle in accordance with this policy and the Paddle Buyer Terms.

2. 14-day refund policy

We offer a 14-day refund window on all purchases. If you are not satisfied, email support@locavise.co within 14 days of your purchase and we will issue a refund. Approved refunds are returned to your original payment method via Paddle. Because our service is delivered as usable credits, if a substantial portion of the purchased credits has already been consumed we may decline the request or refund on a pro-rata basis for the unused portion.

3. Subscriptions (Starter & Pro)

You can cancel your subscription at any time from your account; cancelling stops future renewals.
After cancelling, you keep access until the end of the current paid period.
A subscription payment can be refunded within the 14-day window above if the plan's credits have not been substantially used.

4. Credit packs

One-time credit packs are covered by the same 14-day refund window. Credits that have already been spent reflect a digital service that has been delivered and are not separately refundable beyond the pro-rata approach described above.

5. How to request a refund

Email support@locavise.co from your account email address, including your order or receipt details and the reason for the request. We aim to respond within 5 business days. The time for an approved refund to appear on your statement depends on your bank or card provider.

6. Failed or duplicate charges

If you were charged in error or charged more than once, contact us and we will investigate and refund any incorrect charge.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Opening a chargeback or payment dispute without contacting us may result in suspension of your account.

8. Contact

Questions about this policy: support@locavise.co.

This document is a general template and does not constitute legal advice. Having it reviewed by a qualified lawyer before you rely on it is recommended.